Service Department Frequently Asked Questions
Can I bring my vehicle to Toyota Certified Center of Santee for service even though I purchased my vehicle at another Toyota dealer?
Yes - you may bring your vehicle to Toyota Certified Center of Santee for any service regardless of purchase location. All factory and extended warranties can be used here.
What should I do if I need service?
You may make an appointment online 24 hours a day under the service tab. You may also call our service department at (866) 771-3537.
Do I have to make an appointment to have service done?
Although an appointment is recommended for all services at Toyota Certified Center of Santee, we will make every effort to provide outstanding service to anyone, anytime.
Can I pick up and drop off my vehicle after business hours?
Yes - we can accommodate any schedule with early bird service or after hours pick up. See your service advisor for details.
What type of warranty do you offer on your services?
All work done by Toyota Certified Center of Santee is warranted for the period of 1 year unlimited miles from date of install at any Toyota dealer nationwide. Some items, when replaced are even warranted for the life of your ownership. See your service consultant for details.
Do factory trained technicians really make a difference?
Toyota Certified Center of Santee spends on average $2k a year per technician on training and certifications. They receive training directly from the manufacturer, Toyota Certified Center of Santee, and off-site classroom. They use the latest equipment and diagnostics. There is no such thing as a certified Toyota technician outside the Toyota dealership network.
Is a Toyota factory part really better than the after market alternative?
Yes - factory parts are made specifically to fit your vehicle. They have been engineered to the strict tolerances your vehicle requires. They offer superior protection and a nationwide warranty directly from Toyota. They are your best vehicle protection without question.
Will I pay a higher price to service my vehicle at Toyota Certified Center of Santee than the independents?
No - Toyota Certified Center of Santee shops the competition quarterly and publishes the results in pamphlet form and a larger display board in the lounge. All Toyota services provide excellent value, protection, with an outstanding warranty. From oil changes to tire replacements Toyota Certified Center of Santee aims to give you the lowest possible price at the highest value possible.
How often should I be checking my tire pressures? What's the best pressure for Southern California?
You should be checking your tire pressures every 1k miles or 1-month whichever comes first. We have found that most Toyota vehicles perform best at 32PSI checked cold in southern California.
Do you have a Body Shop?
Toyota Certified Center of Santee does not have a body shop on site. Toyota Certified Center of Santee has partnered with Sid's Auto Body to service our customer base. Sid's has been in business for over 20 years and meets the strict standards of Toyota Certified Center of Santee. Contact your service advisor for details.
How often should I change my oil?
Oil and filter should be changed every 6 months or 5k miles whichever comes first.
Do you sell tires?
Yes - we stock all major brands of tires with free road hazard with every purchase.
What type of fuel should I use?
You should consult your service advisor or owners manual for this information. The general rule is to use a name brand fuel and remember there are no current Toyota products that run on diesel fuel.
How often should I wax my vehicle?
Although there is no set timetable for this service, Toyota Certified Center of Santee has found that hand waxing the exterior annually is most beneficial for the maximum protection of the vehicle.